Privacy Policy

1. Introduction

BugBasket (“we”, “our”, “us”) operates the bugbasket.com website and the BugBasket feedback platform. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.

We are committed to protecting your privacy and handling your data in an open and transparent manner. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Data We Collect

We collect information that you provide directly to us, as well as information that is collected automatically:

Information you provide

• Account information (name, email address, password)
• Billing information (processed securely by our payment provider)
• Feedback content submitted through the BugBasket widget (screenshots, videos, text descriptions)
• Communications with our support team
• Any other information you choose to provide

Information collected automatically

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Data

We use the information we collect to:

• Provide, operate and maintain our services
• Process transactions and send related information
• Send administrative information such as updates, security alerts and support messages
• Respond to your comments, questions and requests
• Monitor and analyze trends, usage and activities
• Improve our services and develop new features
• Detect, investigate and prevent fraudulent or unauthorized activity

4. Data Sharing

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We share data with trusted third-party service providers who assist us in operating our platform (hosting, payment processing, email delivery).
• Legal requirements: We may disclose your information if required by law or in response to valid legal processes.
• Business transfers: In the event of a merger, acquisition or sale of assets, your data may be transferred as part of that transaction.
• With your consent: We may share information with your explicit consent.

5. Cookies

We use essential cookies to ensure the proper functioning of our website and services. These include session cookies for authentication and security. We do not use third-party tracking cookies for advertising purposes. Analytics cookies, if used, are privacy-friendly and do not track individual users across websites.

6. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

• Access: You can request a copy of your personal data.
• Rectification: You can ask us to correct inaccurate or incomplete data.
• Erasure: You can request the deletion of your personal data.
• Restriction: You can ask us to restrict the processing of your data.
• Portability: You can request your data in a structured, machine-readable format.
• Objection: You can object to the processing of your personal data.

To exercise any of these rights, please contact us at privacy@bugbasket.com. We will respond within 30 days.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. This includes encryption of data in transit (TLS) and at rest, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Contact

If you have any questions about this Privacy Policy, your personal data, or would like to exercise your rights, please contact us:

• Email: privacy@bugbasket.com
• Website: bugbasket.com
• Location: The Netherlands, EU

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically for any changes. Continued use of our services after any modifications constitutes your acceptance of the updated policy.